> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.parlayp.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I paid, but didn't get picks

If you’ve already paid and have an active subscription, you’ll receive the picks between 9 AM and 3 PM Pacific Time, at least 2 hours before the first game in our plays begins.

You’ll see the picks in the **app** and also receive them via **email** once they’re available.

If there are no plays for the day, you’ll get a **notification in the app and email** as soon as we know.

If your account is active but you still see a message about **Free Picks** or **Paid Plans**, go to the **Account** tab and confirm that the plan shown matches the one you paid for. If it doesn’t, reach out to us through chat — our team will assist you right away.